Terms and Conditions

Use of this website and it's aliases is subject to, and implies acceptance of, our terms of use.

This includes all privacy, data protection and accessibility policies.

Thank you for choosing The Cloth Diaper Source! We are so very happy that you have chosen us to be your cloth diaper provider and we truly hope that you enjoy your experience! If at any time we can be of service to you to answer questions or aid with concerns, please feel free to email, message or call us. Please also know that we LOVE our Customers and we LOVE Customer Service! If you need a product from a brand that we carry and it is either out-of-stock or unavailable through us, please message us as we would be happy to get your favorite or need-to-have items in for you. We are here to make your life easier when it comes to shipping and receiving your product and we want to have a successful cloth diapering journey!

The Terms of Use and policies listed here are those of The Cloth Diaper Source and theclothdiapersource.ca. Each manufacturer will have their own terms and policies, which are separate from those expressed here. For more information regarding manufacturer policies, please contact them directly.


Shipping usually occurs on a daily or next day basis on normal business weeks. We do not ship on weekends of statutory holidays.  Please note that during sales and clearance times through the year, shipping times may take longer due to high volumes in orders.


Parcels are shipped using Expedited Shipping. Expedited shipping historically takes 2-6 days to arrive at its destination within Canada. We cannot, however, guarantee Canada Post delivery schedules. We are located in Spruce Grove, Alberta. Please keep in mind that all delivery times are weather permitting and sometimes ship times can be affected by occurrences that are out of our control. We are happy to assist with parcels that have been lost (re-sending and replacing the lost parcel). A "Lost Parcel" status must be determined by Canada Post before a replacement is made by The Cloth Diaper Source. Parcels that include tracking can be tracked using the Canada Post website ( https://www.canadapost.ca).

Lettermail is available for certain orders. Please note that these will NOT have tracking and CAN NOT exceed a weight of 200 grams and MUST be smaller than 2cm in height, thus limiting it to 1-2 diaper covers or wet bags ONLY.
The Cloth Diaper Source will NOT be liable for lost or undelivered lettermail shipments, it is at the risk of the buyer.


United States (continental)

All Parcels are shipped using Small Packet Air which means that your order will normally be received between 1-2 weeks. The day it is dropped into the mail counts as day "ZERO" as parcels are picked up and transferred from the post office to the shipping distribution center at different times during the day. Please keep in mind that all delivery times are weather permitting and sometimes ship times can be affected by occurrences that are out of our control. Please keep in mind that international orders are going through customs.  This process will sometimes take upwards of 1-8 weeks due to customs and weather.  A Small Parcel will not be replaced or deemed lost unless it has been more than 8 weeks.  After it has left our store, it is in the hands of Canada Post, Customs and USPS. 

* Please Note: Some items may be removed from the manufacturer's packaging to ensure that it will fit into an envelope in order to achieve letter mail status.  Letter mail envelopes will often be vacuum sealed to achieve letter mail size (under 2.5cm in height) *

* The Cloth Diaper Source is not responsible for damages incurred to the product due to how the package is opened by the customer *


Local Pick Up customers can pick up in Spruce Grove on a daily basis and Edmonton/surrounding areas on a weekly basis! After you have made your purchase, please contact us via email (glenda@theclothdiapersource.ca) to arrange for pick-up.

General information:

·Online Shipped Orders must be paid for within 48 hours. Orders will not be shipped until fully paid for. Unpaid for orders will be cancelled

·Delivery Orders must be paid for within 48 hours of the order being made. Unpaid for orders will be cancelled.

·Local Pick-Up Orders can be paid for at the time of ordering or as COA (Cash on Arrival). Local Pick Up customers should make arrangements as to when pick up will be happening.

Privacy Policy

This website and it's aliases are operated by The Cloth Diaper Source.

The Cloth Diaper Source provides cloth diapers, diapering products, and information regarding cloth diapering.
Any information provided to The Cloth Diaper Source may be used in the administration of this website, to improve our services, and/or to communicate with you.

Your information will not be shared with any third parties unless either you give your express permission or it is necessary for us to do so in order to comply with the law or with police investigations, or to communicate with you and administer your order.

In addition to the details of your orders, other information will be automatically gathered regarding browsing patterns through the site. This information produces data in statistical form only, and no individual user is identifiable. The Cloth Diaper Source uses this information to analyze traffic to this website, in order to constantly improve our products, content and services.

How Information is Used & How We Use Third Parties
We want to make your ordering process as productive, secure and convenient as possible. Information will be stored in secure databases where only parties partial to the ordering process will have private online access. Communication regarding your order will be directed via email or telephone.

Intellectual Property
Unless otherwise stated, copyright and intellectual property rights, or similar rights in all content displayed on this website (including graphics) are either owned by The Cloth Diaper Source or are licensed for reproduction on this website.

The names and logos of The Cloth Diaper Source and this site may not be used or copied without express prior consent.

Permission to Copy
Without permission from The Cloth Diaper Source, no part of this site or it's content may be copied or transmitted, stored in any electronic media, nor may any of its content be broadcast or distributed in any public, private, electronic or non-electronic format.

You agree to indemnify The Cloth Diaper Source for any claims or damage to yourself or any third party resulting from the use of information, products and/or services provided by The Cloth Diaper Source and any of it's affiliates. Immediate notification must be made to The Cloth Diaper Source in the case that any party involved makes, or threatens to take legal action against you relating to your use of this site. Upon request by The Cloth Diaper Source, details regarding the claim(s) must be provided in writing.

The Cloth Diaper Source does not guarantee the absolute accuracy or reliability of any content provided on this site.

The Cloth Diaper Source and all of its affiliates and representatives shall not be liable to you or any third party for any loss and/or injury arising out of the information contained or produced from this site, use of products sold from this site, or any actions taken or not taken in response to information and content on this site or your use of (or inability to use) this information.

While The Cloth Diaper Source takes every available precaution, it is impossible to guarantee that the contents of any site is entirely free from infection by viruses or other malicious code which may have contaminating or destructive properties.

Some links may lead to websites maintained by other parties with whom we have no control. The Cloth Diaper Source will not be liable or responsible for any content contained on these sites.

The Cloth Diaper Source does not guarantee that this site or it's affiliates will be error free and always available.

Cancellations and Returns
Orders that have not yet been shipped may be cancelled at any time for a full refund. After an order has shipped, the following stipulations apply:
  • You must contact us prior to returning your item, to ensure your return will be accepted.
  • You are responsible for any applicable shipping charges when returning your order.
  • Manufacturer defects are most often handled by the manufacturer directly. Please review our list of manufacturers below for more information.
  • We reserve the right to refuse returns.
  • Items returned by mail will be rejected if the package or order appears to be used, opened or unsellable for reasons caused by purchaser.
Shipping Restrictions:
Please Note: Grovia and Cotton Babies products (bumGenius and Flip) do not ship from Canada to the United States via The Cloth Diaper Source.

The Cloth Diaper Source does not ship outside of Canada and the continental U.S.

Sales and Promotions:
In the event of a sale or price reduction (permanent or temporary), no full or partial refunds will be provided for purchases made prior to the date the sale commences. No refunds or price matches will be made for previous purchases.

Please note:

We do not accept merchandise return of any kind (such as return or repair), without prior authorization.
Any package that we receive without an approved return authorization number will be returned to the address of origin, at the sender's expense (C.O.D.)

Most product defects are handled directly by the manufacturer.
Please consult the list below in order to contact the appropriate manufacturer.

Ameya Studio/PLANTiful
AMP Diapers
Apple Cheeks
Bum Genius
Dapper Snappers
Flip Diapers
Ingrid & Isabel
Snappi Baby

Terms and Conditions: PUT IT ON LAY-BUY

Layby Terms, agreements and contract

Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com has identified core principles we believe are integral and imperative for all Lay-Buy agreement deals transacted through our PUT IT ON LAY-BUY checkout payment option to be fair and reasonable per the Fair Trading Act 1999.

The following principles below therefore make up the Terms & Conditions for any Lay-Buy or Layby contract and related transactions entered into. This applies to all and any lay-by contract template utilized by both the vendor or consumer:

  1. Record of Payment
    A record of payments transaction history will always be available for both the merchant and buyer, recording all amounts paid to-date and the date and value of all future pending payments as per your agreed lay-by policy.
  2. Storage and Identification of Lay-Buy Products
    Product’s on Lay-Buy will be set aside and stored separately to other products. Products will be clearly identified as ‘Lay-By contract’ products by a number or some other identification.
  3. Cancellation of Lay-Buy by Buyer
    The buyer may cancel their LayBy agreement form at any time prior to delivery of products and on delivery of products if the products are damaged by so advising seller in writing or if seller agrees, orally.If a buyer cancels a Lay-Buy, seller will, if so requested by the seller, give the buyer a “cancellation statement” which sets out-
    a) The purchase price of the products; and
    b) Advise customer of the cancellation fee payable to seller under all Lay-By terms and conditions; and
    c) The total amount paid under the Lay-Buy; and
    d) Any amount owing to either the buyer or seller under the layby terms on the cancellation of the Lay-Buy.If seller does not accept the buyer’s oral cancellation it is obliged to give/send the buyer a duly completed Lay-By Form of Cancellation immediately.
  4. Cancellation of Lay-Buy by Seller
    The seller under a Lay-Buy must not cancel it unless –
    a) The buyer breaches a term of the Lay-Buy; or
    b) The seller stops trading; or
    c) The products are no longer available
  5. Cancellation on breach by Buyer
    If a buyer has breached a term of a Lay-Buy and seller intends to cancel the Lay-Buy, before doing so seller must –
    a) Give the buyer notice of seller’s intention to cancel the Lay-Buy; and
    b) Allow the buyer at least 14 days within which to rectify the breach; and
    c) The notice to be given has to be:I) in writing, sent to the buyer’s last known address, or, if the buyer so agrees, orally; and
    II) must specify the breach of the Lay-Buy for which the Lay-Buy is being cancelled; and
    III) must state the time within which the buyer must rectify the breach;
    IV) must state the matters listed per below:* the purchase price of the products;
    * all cancellation charges payable under the agreement; and
    * the total amount paid under the Lay-Buy;
    * any amount owing to either the buyer or seller under the terms of the Lay-Buy on the cancellation of the Lay-Buy.The Lay-Buy is cancelled at the end of the period specified in the notice unless the buyer rectifies the breach before then or Seller agrees not to cancel it.
  6. Cancellation where business closes
    If Seller under a Lay-Buy agreement proposes to stop trading before the agreement is completed, Seller must give notice of the proposal to the buyer and must either –
    (a) allow the buyer 7 days within which to complete the agreement; and
    (b) cancel the Lay-Buy
  7. Cancellation where products not available
    If the products are no longer available, Seller must cancel the Lay-Buy and refund all monies to the buyer.
  8. Effect of Cancellation
    Subject to the above, when a Lay-Buy is cancelled by either party, Seller must refund all money paid within 14 days less a AUD $25 cancellation fee. There are circumstances which prohibit Seller from keeping the cancellation charge. These include but are not limited to, situations where the products are damaged or not delivered or where Seller has breached a term of the Lay-Buy statement.
  9. Cancellation Charge
    Seller shall charge the buyer a AUD $25 cancellation fee under the terms of all Lay-Buy deals.
  10. Banking Charges back Fees
    The seller shall be entitled to pass-on to the buyer all charge back fees received by any given bank for any given customer charge back from any given Lay-Buy deal.
  11. Service Fee
    Seller shall not charge the customer any interest charges, membership fee or service fee on any Lay-Buy sales transaction. Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com charge an admin fee, which is a once-off 1.9% of the total order value at checkout. The buyer will pay this amount to Lay-Buys at checkout at time of paying the down payment. This fee is an admin fee and is therefore not refundable.
  12. Lay-Buy Reporting
    Seller shall have reporting in place for all Lay-Buy deals covering Down Payment made, Lay-Buy period, Frequency of payments required, Payment amount required per installment; and a full record of all payments made to-date (amount and date on which made).
  13. Delivery
    The seller will only dispatch the buyer product/s after receiving the final installment payment for all Lay-Buy deals.
    14.1   This Agreement shall be binding upon, inure to the benefit of, and be enforceable by the representatives, successors and assigns of the parties hereto.
    14.2   This Agreement may be amended only by a written instrument duly executed by all parties hereto.
    14.3   The parties hereby represent and warrant that each of them has full legal right, power and authority to enter into this Agreement and to carry out its obligations hereunder.
    14.4   This Agreement may be executed simultaneously in one or more counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument.
    14.5   Article headings contained herein are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement.

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